Below a summary of our Refund and Return Policy.
Our Refund and Return Policy related to shipping: We ship products from Johannesburg, South Africa, and dispatch orders within three working days of receiving payment. We send all orders via a courier service for an additional fee, as shown on the checkout page. Alternatively, you can collect your order from our Johannesburg premises.
Expect your order to arrive in 2-3 working days with our third-party courier service. Deliveries to outlying areas may take longer.Shipping fees are non-refundable, and the buyer is responsible for any additional customs fees or import duties. If your order is delayed or you encounter any delivery issues, contact our customer service team for assistance. We strive to ensure a smooth and timely delivery process for all our customers, addressing any concerns promptly and effectively.
According to our Refund and Return Policy, we generally do not accept returns due to the hygienic nature of our products. However, if you are unsatisfied with your order, contact us within 10 days of receipt, and we will do our best to resolve any issues. Therefore, we gladly exchange defective products and assess refunds on a case-by-case basis. However, we do not issue refunds for used products. To request a refund, ensure the product is unopened, unused, and in its original packaging.
For exchanges, please provide a detailed description of the defect and any supporting photos. Consequently, we aim to process exchange requests within 7 working days. If approved, we will send you a replacement at no additional cost.For refund requests, securely package the item and ship it back to us. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 working days. Ultimately, we strive to ensure customer satisfaction and appreciate your understanding and cooperation with our policy.